I guess we all have been there or are living in pain with this constant customer service nightmare. We purchase products that don’t live up to our expectations. We buy product that claim features and functionality well beyond capability or delivery.
The fact is service these day just plains sucks! Is good customer service a thing of the past? Perhaps given sharp pencils that are attacking the bottom line to create greater corporate profit service has become a thing of the past in many organizations. There are bright spots where corporations push back bad products on manufacturers but in many cases this represents a serious loss in productivity in the channel from manufacturer to consumer.
I often wonder if poor service and support is creating a black eye on capitalism and all of it’s glorious benefits it has rendered on mankind. I recently came across this video that offered a creative way to suggest the need for better support and service at United Airlines. I’m not suggesting that United is a bad airline or anything like just thought it was a good response to what one person felt was a bad response to his damaged guitar. Please watch the video and give us your thoughts.